Q: What
type of properties do you manage?
A:
Empire West Property Management
currently manages apartment buildings of
all sizes, homeowners associations and
single family homes.
Q: What is
your leasing fee?
A: When
charged, Empire West Property Management
charges 50% of one months rent, as a
leasing fee. Leasing fees are not a
part of every management agreement. No
rental, no commission. If you don't
make money, neither do we.
Q:
What services do you provide?
A:
We do everything required to maintain
the property and provide you with the
greatest return on your investment
including, but not limited to:
-
Locating and screening prospective
tenants
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Inventory and condition reports
-
Collecting and disbursing rents
-
Sending out mortgage payments,
property taxes, maintenance fees,
etc.
-
Making direct deposits to client
accounts, if desired
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Coordination of cleaning, repairs
and regular maintenance
-
Periodic property inspections
Q:
Who does your repairs?
A:
Empire West Property Management has
arrangements with a wide variety of
vendors including Gonzalez Building and
Maintenance and cleaning personnel who
we hire as independent contractors.
Q:
Who pays for repairs?
A:
Our maintenance men are trained to
identify problems caused by normal wear
and tear (the owner pays) versus damage
caused by tenant abuse or neglect (the
tenant pays)
Q:
What happens when the tenants are late
with their rent?
A:
Each tenant is given five days grace to
pay rent. If the rent is not paid by
this time, a 3 Day Notice To Pay or Quit
is issued. Some cases may require an
attorney and their fees are the owner's
responsibility, however, we always try
our best to settle with the tenant using
eviction only as a last resort.
Q: Do
you check on the tenants and the
property?
A: We
have periodic inspections at which time
we check to see that the tenants are
taking good care of the premises and
that they are not violating any terms of
their lease. We also take these
opportunities to go over any general
maintenance the property may require.
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Q: How do you
screen these tenants?
A: In
addition to verification of application data,
Empire West Property Management screens
prospective tenants through The Apartment
Association of Greater Los Angeles (AAGLA). We
also order credit and eviction reports which
gives us an accurate accounting of the tenant's
financial capabilities and payment history.
Q: How and when
do I get my checks?
A: After
the tenants pay their rent, your bills are paid
and a draw check is generated and mailed to
you. We can also make direct deposits to a
specified account and mail you a statement of
the transaction.
Q: Will I
receive monthly statements?
A: Yes.
Not only will you receive computerized monthly
statements, but you will receive a letter
detailing activity at your property during the
past month.
Q: Can I
reach you via the internet?
A: Yes,
we can always be reached at
Alisa@empirewestrealty.com
Q: What if my
tenants have an emergency while you are closed?
A: Tenants
can contact their Resident Manager directly or
they can call our 24-hour answering service who
will promptly page one of our staff
Q: What about
utilities?
A: If
your property is a single family home or a long
term rental, the tenant is usually expected to
pay the utilities although sometimes these are
negotiable. In a condo, the tenant is usually
expected to pay the utilities that are not
included in your monthly maintenance fee.
Q: How do you
find prospective tenants?
A: Advertising
is done in appropriate local newspapers, as well
as several free papers, rental services,
internet sites, and studio and campus housing
offices. We have built a good reputation within
the area and receive many referrals.
Empire West Property Management is located at
11668 Vanowen Street, North Hollywood,
California 91605
Telephone (818) 982-1220
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